Citizens Affairs Unit

Citizens Affairs Unit

The Citizens Affairs Unit is a unit of the Office of the dean and is considered the main executor in receiving and sorting citizens ‘ requests and complaints, which is concerned with taking care of the interests of the citizen and is keen to invest scientific and technical mechanisms to establish a work that creates a spirit of trust and enhances the form of close relationship between the citizen and the college within the framework of objectivity, transparency and mutual respect.it also takes upon itself the task of communication between the citizen and the College in an effort to overcome the difficulties that the citizen may face during his review of the college.

Tasks of the Citizens Affairs Unit

1. Receiving the citizen, listening to him and his complaint and directing him to the right destination to review the department or division concerned،
2. Receiving his request or complaint for a statement of opinion and preparing the reading for presentation to the responsible body at the college.
3. Conducting daily interviews with citizens, especially with exceptional cases, and submitting recommendations to the dean.
4. Direct supervision and organization of Mr. Dean’s interviews as directed.
Informing the citizen about the action taken in connection with his application or complaint by phone or reviewing the citizen
5. Raising the statistics of the number of interviews conducted by the dean to the Citizens Affairs Division at the University.